Reference

Privacy Policy For Your Account Path

cimahi4d Privacy Policy explains how we handle the details connected to your account, device access and wallet activity before you enter the lobby.

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cimahi4d Privacy Policy For Your Account Path
HELP ROUTES

Get Privacy Help Alongside Wallet Status

A clear contact route helps when a privacy request and a wallet question arrive together.

Account privacy path Use the account support route for access, correction or deletion questions. We compare the request with your verified account details before discussing personal data, which helps prevent a stranger from receiving account records.
Wallet record check For a privacy question linked to DANA, OVO, GoPay or QRIS, include the payment reference rather than a wallet password or full credential. We use that reference to locate the relevant account event.
Receipt and status If a bank transfer or virtual account receipt appears in a data request, send the receipt date and status through account support. We can separate transaction evidence from unrelated profile details during the check.
DATA PRACTICE

Keep Account Data Clear From Login

Privacy work follows the same account steps you see when signing in: we identify the relevant account, confirm the requester and then check the record concerned.

Data collected

We may receive account contact details, phone verification results, login timestamps, device signals, support correspondence and payment references. The Privacy Policy connects each category to an account, security, support or transaction purpose.

Cookie control

Cookies can preserve a session and remember limited access settings on your browser. You can manage browser cookie controls, but changing them may require another login or affect the account path you requested.

Account security

Phone verification is used before account access, and login activity may be checked when a request looks unusual. We do not ask you to place a password or wallet PIN inside a privacy message.

Payment separation

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us identify a transaction record. They do not by themselves give us permission to read unrelated wallet or banking details.

Retention timing

We keep personal data only for the operational, dispute-handling and legal period that applies to the record. A deletion request may need a careful check when another lawful record-keeping duty still applies.

Change requests

To request access, correction or removal, send the account identifier and a concise description through account support. We may ask for phone verification details before changing a record or releasing account information.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers focus on the questions we expect you to ask before opening or using a cimahi4d account in Indonesia. Each response stays close to the account, device and payment records that can appear during your access path. Where local law permits, we can assess a request using the details supplied through account support.

The Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains how to request access, correction or removal where local law permits.

We use phone verification before account access to connect a request with the correct account and reduce mistaken or unauthorised disclosure. The verification result can also help us check an access issue, but you should never send your password or wallet PIN through support.

We may retain a DANA or QRIS reference, status and related timing so we can identify the account event and respond to a receipt or privacy question. These references are transaction context; they do not give us access to your wider wallet balance or banking profile.

Yes, you can send a correction request through the account support path. State which detail is wrong and provide the account identifier used for phone verification. We may ask for an additional account check before changing personal data or confirming the result.

We retain information for the period needed to operate the requested account service, resolve disputes, protect account access and meet applicable legal duties. A removal request can be limited when a transaction, security or legal record must remain available for that purpose.

You can ask for removal through account support where local law permits. We first confirm the requester and identify the records involved. Some data may remain when it is needed for an unresolved transaction, security investigation, dispute or applicable record-keeping duty.

Include your account identifier, the request type, the relevant date and a short description of the record. For a wallet matter, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference, but leave out passwords and wallet PINs.

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